COMPLAINTS PROCESS

 

OUR COMPLAINTS PROCESS IS THERE FOR CUSTOMERS TO GET IMMEDIATE FOCUS AND HOPEFULLY RESOLUTION TO THEIR PROBLEMS.

IT MUST BE UNDERSTOOD THAT SOME ISSUES ARE OF A 50/50 NATURE AND MAY TAKE LONGER TO RESOLVE, BUT ITS IN THE COMPANY’S INTERESTS TO START RESOLVING ANY PROBLEMS IMMEDIATELY.

OUR PROCESS IS TO REQUEST OUR CUSTOMERS WITH A PROBLEM WHETHER SALES, SERVICE OR PARTS TO PUT IT IN WRITING ADDRESSED TO JOHN BOWETT. HE WILL THEN COPY IN SIMON BOWETT

WHO WILL ASSIST TO RESOLVE THE PROBLEM.

IF A CUSTOMER WOULD PREFER TO E MAIL THE PROBLEM, PLEASE E MAIL TO johnbowett@sbwakefield.co.uk and copy to simonbowett@sbwakefield.co.uk.

WE ARE AT YOUR SERVICE TO GIVE YOU THE BEST POSSIBLE SERVICE AT ALL TIMES.

 

THANK YOU

 

Simon Bowett